Frequently Asked Questions
Have a question about our freight and logistics services? Below you will find answers to the questions we hear most often from our clients. If you cannot find what you are looking for, get in touch with your nearest TNL International office and our team will be happy to help.
What freight services does TNL International offer?
TNL International provides a comprehensive range of freight forwarding and logistics services for both import and export shipments:
- Air Freight — consolidated, time-critical, and charter air freight solutions worldwide
- Sea Freight — full container load (FCL), less than container load (LCL), and coastal shipping
- Land Freight — domestic road transport and integrated multimodal solutions across New Zealand and Australia
- Specialty Logistics — project cargo, dangerous goods, bulk liquids, ISO tanks, and events logistics
- Customs Brokerage — import and export customs clearance, tariff classification, and trade compliance
- Carbon Emissions Reporting — shipment CO2 calculations and optional offset programmes
Whether you are moving a small time-sensitive consignment or managing a complex global supply chain, TNL International has the expertise and network to deliver.
Does TNL International handle project cargo and oversized shipments?
Yes. TNL International has extensive experience managing project cargo and oversized shipments across air, sea, and land transport modes. We handle heavy-lift cargo, out-of-gauge freight, and complex multi-modal project logistics — including specialist requirements for the energy, mining, infrastructure, and defence sectors. Our worldwide network of over 250 agency partners gives us the reach and in-market expertise to move project cargo to virtually any destination, and our team will work with you to develop a tailored logistics plan that meets your project's specific requirements and timelines.
What regions does TNL International service?
TNL International services global markets through our Australasian offices and a worldwide network of over 250 carefully selected agency partners spanning every major trade lane and port. There are very few destinations we cannot reach — from key trading hubs across Asia, Europe, North America, and the Middle East to emerging markets and more remote locations. Our agency partners are chosen for their local expertise, reliability, and shared commitment to the high levels of customer service that TNL International demands. Wherever your freight needs to go, we have the connections to make it happen.
Does TNL International assist with customs documentation?
Yes. Our team members are experts in import and export documentation, customs regulations, and shipping procedures across the markets we serve. TNL International provides full customs brokerage services for shipments into and out of New Zealand and Australia, including accurate tariff classification, duty and tax calculation, lodgement of import and export entries, biosecurity compliance, and management of all required customs documentation. We also keep our clients informed of relevant regulatory changes and provide guidance on trade compliance — so you can focus on your business, confident that the paperwork is in good hands.
Where are TNL International's offices located?
TNL International operates from four offices across Australasia:
- Auckland / Māngere, New Zealand — our primary New Zealand hub, handling import and export movements through Auckland International Airport and the Port of Auckland
- Nelson, New Zealand — serving the Nelson, Marlborough, and Top of the South Island regions, with specialist expertise in primary industry exports
- Christchurch, New Zealand — serving Canterbury and the South Island, supporting agricultural, manufacturing, and export clients throughout the region
- Melbourne, Australia — providing freight forwarding and customs brokerage services across Australia through Australia's largest container port
Each office is staffed by experienced freight professionals with deep knowledge of their local market and trade lanes. Get in touch with your nearest office to discuss your requirements.